NewsverzTechnology ·
SoundHound AI Selesaikan Akuisisi LivePerson, Gabungkan AI Suara dengan Perpesanan Perusahaan
SoundHound AI telah menyelesaikan akuisisi senilai sekitar 43 juta dolar terhadap LivePerson, menggabungkan teknologi AI suara dan agentic miliknya dengan platform perpesanan digital perusahaan LivePerson untuk melayani basis pelanggan gabungan yang mencakup 25 perusahaan Fortune 100.
Disintesis oleh AI dari sumber yang dikutip di bawah ini.
SoundHound AI mengumumkan telah menyelesaikan akuisisi LivePerson, kesepakatan yang pertama kali diumumkan pada April 2026 senilai sekitar 43 juta dolar, menggabungkan teknologi AI suara dan agentic SoundHound dengan platform perpesanan digital perusahaan LivePerson. Perusahaan gabungan akan melayani basis pelanggan yang mencakup 25 perusahaan Fortune 100, dan SoundHound menyebut adanya potensi peluang pendapatan 500 juta dolar dari penggabungan tersebut.
Sebagai bagian dari integrasi, platform perpesanan LivePerson sedang dimasukkan ke dalam Orchestrated Agent System milik SoundHound, yang dikenal sebagai OASYS, yang diposisikan perusahaan sebagai kerangka kerja terpadu untuk menerapkan agen AI di seluruh saluran suara dan teks. Akuisisi ini menambahkan kemampuan perpesanan perusahaan ke bisnis AI suara SoundHound yang sudah ada, yang telah berfokus pada sektor termasuk otomotif, restoran, dan layanan pelanggan, seiring perusahaan berupaya memperluas jejaknya di pasar AI percakapan dan pengalaman pelanggan yang lebih luas.
Key facts
- SoundHound AI completed its acquisition of LivePerson, a deal announced in April 2026 worth about $43 million
- The combination merges SoundHound's voice and agentic AI with LivePerson's enterprise messaging platform
- The combined company serves a customer base including 25 of the Fortune 100
- SoundHound cited a potential $500 million revenue opportunity from the deal
- LivePerson's platform is being integrated into SoundHound's Orchestrated Agent System (OASYS)
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